Privacy Policy

Information we collect

The information handled by an online casino depends on how you use the website and the services available to you. Information may be collected directly from you, created through your activity on the website, or provided by service providers involved in operating the platform. We aim to collect information that is reasonably necessary for account management, safe and secure operations, customer support, compliance and the proper functioning of the website.

Account and identity information

When you register or use an account, we may handle details such as your name, date of birth, residential information, contact details, account login information and account preferences. We may also handle information used to confirm your identity, age and eligibility to use the services. This can include verification documents and related information supplied during an identity or account review.

Payment and transaction information

To support deposits, withdrawals and other account activity, we may handle payment-related information, transaction records, account balances, wagering activity and details of requests made through the website. Payment information may also be processed by external payment providers. Where those providers process information under their own privacy terms, their policies may also apply.

Device, cookie and usage information

When you visit the website, technical information may be recorded. This can include your IP address, browser type, operating system, device identifiers, general location information, pages viewed, session details, referral information and interactions with website features. We may also receive information about errors, performance and security events so that the website can be maintained and improved.

Communications and support information

If you contact support, we may keep the content of your messages, the details needed to identify your account and information about the issue or request. We may use this information to respond to you, investigate account questions, resolve disputes and maintain a record of support activity.

How we use information

Personal information may be used for the following general purposes. The information used will depend on the service, the circumstances and the reason it was collected. Information may be used for more than one purpose where necessary.

• To create, maintain and administer your player account.
• To provide casino services, process account activity and respond to requests.
• To verify your identity, age and account information.
• To carry out anti-fraud, anti-money-laundering, security and risk checks.
• To detect unusual, unauthorised or prohibited activity and protect players and the platform.
• To process deposits, withdrawals, payments and related transaction records.
• To provide customer support and communicate about your account, requests, security or service changes.
• To meet legal, regulatory, taxation, record-keeping and other compliance obligations that apply to the service.
• To understand how the website is used, troubleshoot technical issues and improve performance, features and user experience.
• To send marketing or promotional communications where permitted and where the relevant choice or consent is required.

For example, account and transaction information may be needed both to provide a requested service and to complete required security or compliance checks. Marketing consent is not treated as necessary for ordinary account administration. You can choose not to receive marketing communications without this affecting essential service messages about your account.

Sharing information

Information may be shared with trusted providers that help operate the website and services. These providers may support payment processing, identity verification, fraud prevention, technology, hosting, customer support, communications, analytics and security. They should receive information only as needed for their role and may be subject to confidentiality and security obligations.

Information may also be disclosed where reasonably necessary to protect the platform or its users, investigate suspected misuse, respond to a valid legal request, enforce applicable terms, or meet a legal or compliance obligation. If information is handled by a provider in another country, the protections and privacy requirements applicable to that handling may differ. Appropriate steps are taken to manage information responsibly.

Cookies, security and communications

Cookies and similar technologies

The website may use cookies and similar technologies to remember settings, keep sessions working, support account functions, understand website use, improve performance and help identify security issues. Some cookies are needed for core features, while others may help with analytics, personalisation or marketing.

You can manage or restrict cookies through your browser settings. Your browser may allow you to delete existing cookies, block some or all future cookies, or receive a notice before a cookie is stored. Blocking essential cookies may affect login, account functions or parts of the website. Cookie choices may need to be repeated if you use another browser or device.

Security of information

Reasonable technical and organisational measures are used to help protect information from unauthorised access, loss, misuse, alteration or disclosure. These measures may include access controls, authentication processes, monitoring, secure transmission and procedures for handling security events. No website, online account or electronic transmission can be guaranteed to be completely secure.

You should use a strong password, keep login details private and avoid sharing access to your account. If you suspect that your account or personal information has been compromised, contact support as soon as possible so the matter can be reviewed.

Marketing and service messages

We may send essential messages about account activity, verification, security, transactions, responsible use of the service or important changes. These messages are part of account administration and may continue even if you opt out of marketing. Promotional messages will include an available unsubscribe or preference option where appropriate. You can also contact us to withdraw consent to marketing communications.

Your privacy choices and data rights

Depending on your circumstances and the privacy requirements that apply, you may be able to ask about the personal information held about you and how it is handled. Requests may be subject to reasonable identity checks so that information is not disclosed to the wrong person. We may also need to retain certain information or decline a request where this is necessary to meet a legal, security, fraud prevention or record-keeping obligation.

How to make a request

For privacy questions or data requests, contact support@won66casino.click. In your message, explain what you are asking for and provide enough information for us to identify your account and understand the request. Please do not send unnecessary payment details, passwords or other sensitive information in an email.

• Access your personal information and ask for an explanation of how it is used.
• Correct information that is inaccurate, incomplete or out of date.
• Request deletion of your personal information where it is no longer needed or where deletion is otherwise available.
• Withdraw consent to marketing communications or ask for marketing preferences to be changed.
• Ask questions about cookies, information sharing, security practices or the handling of a previous privacy request.

If you request access, correction or deletion, we may ask for information that confirms your identity and helps us locate the relevant records. This is intended to protect your information and prevent unauthorised changes or disclosures. We will consider the request in light of the information available, the nature of the request and applicable privacy requirements.

Withdrawing consent to marketing does not automatically delete account information or stop essential communications. If you request deletion, some information may still need to be retained for a period required by law or for legitimate security, dispute, fraud prevention or compliance purposes. In those circumstances, the information will be kept only as needed for the relevant purpose and handled in accordance with applicable requirements.

Retention, account closure and policy updates

Information is retained for as long as reasonably needed for the purposes described in this Privacy Policy, including providing services, maintaining records, resolving questions, protecting accounts and meeting legal or compliance obligations. Some records must be kept for a period required by law even after an account is closed. Closing an account therefore does not always result in the immediate deletion of every record.

Retention periods may vary according to the type of information, the reason it was collected and any continuing obligations that apply. Account details, verification documents, payment records and support communications may not all be retained for the same length of time. When information is no longer required, it may be securely deleted, anonymised or otherwise handled so that it is no longer used to identify you, subject to technical, legal and operational requirements.

Changes to this Privacy Policy

This Privacy Policy may be updated from time to time to reflect changes to the website, services, technology, privacy practices or applicable requirements. The updated version will be made available on the website and will apply from the date shown with the update where a date is provided. You should review this page periodically, particularly before continuing to use the services after a significant change.

If you have a privacy concern, believe your information has been handled incorrectly or want to exercise a data right, contact support@won66casino.click. We will consider the request and respond in line with the information available, the nature of the request and applicable privacy requirements.